How we collect, use, and safeguard your personal information.
Last updated: March 15, 2026
Data Collection
We collect personal information that you voluntarily provide when registering an account, including your full name, email address, phone number, and CNIC (Computerized National Identity Card) number.
When you make a booking, we collect travel details such as departure/arrival cities, travel dates, and passenger information.
We automatically collect device information, IP addresses, browser type, and usage analytics to improve our platform experience.
Location data may be collected with your consent to provide terminal-finding and live bus tracking features.
Data Usage
Your personal data is used to create and manage your account, process bookings, and issue digital tickets.
CNIC data is used solely for passenger identity verification at boarding, as required by Pakistani transport regulations.
Contact information is used to send booking confirmations, schedule changes, and important travel alerts.
Aggregated and anonymized data may be used for platform analytics, route optimization, and improving service quality.
We may use your email to send promotional offers and platform updates. You can opt out at any time.
Data Sharing
We share necessary booking and passenger details with the relevant transport operator to fulfill your trip.
Payment information is shared with our authorized payment processors (EasyPaisa, JazzCash) for transaction processing. We never store your complete payment credentials.
We may disclose information when required by Pakistani law, court orders, or government regulations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
In the event of a platform acquisition or merger, user data may be transferred as part of business assets, with continued privacy protections.
Cookies & Tracking
We use essential cookies to maintain your login session and remember your preferences.
Analytics cookies help us understand how users interact with Rydex, allowing us to improve the platform.
You can control cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
We use local storage to cache search preferences and recently viewed routes for a better user experience.
Data Security
All data transmission is encrypted using industry-standard TLS/SSL protocols.
CNIC numbers are stored in encrypted format and are only decrypted for authorized verification purposes.
We implement access controls, audit logs, and regular security assessments to protect your data.
Payment processing is handled by PCI-DSS compliant payment partners. We do not store credit/debit card details on our servers.
In the event of a data breach, affected users will be notified within 72 hours as per best practices.
Your Rights
You have the right to access, view, and download your personal data stored on Rydex at any time.
You may request correction of any inaccurate personal information through your profile settings or by contacting support.
You can request deletion of your account and associated data, subject to legal retention requirements.
You have the right to withdraw consent for marketing communications at any time.
You may lodge a complaint with the relevant Pakistani data protection authority if you believe your rights have been violated.
Contact Us
For any privacy-related inquiries, concerns, or requests, please contact our Data Protection Officer.