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RydexPK

Pakistan Transit Network

Pakistan's premier transport aggregation platform. Connecting you with verified transport companies for safe, reliable journeys nationwide.

Johar Town, Lahore, Pakistan
support@rydex.pk

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  • Refund Policy
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©2026RydexPK

Made within Pakistan🇵🇰

Refund Policy

We understand that plans change. Here is our transparent refund policy so you know exactly what to expect when you cancel a booking.

100%refund

More than 24 hours before departure

Full refund with no deductions. Amount credited within 5-7 business days.

75%refund

12 to 24 hours before departure

75% of the ticket fare refunded. 25% retained as cancellation charges.

50%refund

6 to 12 hours before departure

50% of the ticket fare refunded. 50% retained as late cancellation charges.

0%refund

Less than 6 hours before departure

No refund is available for cancellations made less than 6 hours before departure.

Refund Process
1

Initiate Cancellation

Go to "My Bookings" and select the booking you wish to cancel. Click the "Cancel Booking" button.

2

Confirm Cancellation

Review the applicable refund amount based on your cancellation timing. Confirm the cancellation.

3

Refund Processing

The refund will be automatically calculated and submitted for processing.

4

Refund Credit

The refund amount will be credited to your original payment method (EasyPaisa, JazzCash, or bank account) within 5-7 business days.

Special Cases
  • If the operator cancels a trip for any reason, passengers receive a full 100% refund regardless of timing.
  • In case of natural disasters, government-imposed travel bans, or force majeure events, full refunds will be issued.
  • No-show passengers (those who do not board without cancelling) are not entitled to any refund.
  • Group bookings may have different cancellation terms. Please check the group booking terms at the time of reservation.
  • Refunds for bookings made with promotional discounts will be calculated on the actual amount paid.
  • Platform convenience fees are non-refundable except in cases where the operator cancels the trip.

Need Help With a Refund?

If you are facing issues with your refund or have questions about a specific cancellation, our support team is here to help.

refunds@rydex.pk
+92 300 1234567